Title: PM Procedures for Automatic Swinging Doors

 

Problem: Many field technicians lacked a consistent understanding of the correct procedures for performing preventive maintenance on automatic swinging doors. As a result, equipment failures increased, leading to customer dissatisfaction, business disruptions, and lost revenue for clients who depended on reliable door operation.

Although maintenance information was available on technicians’ mobile devices, engagement was low due to small text sizes and poor mobile usability. Additionally, critical procedures were scattered across multiple resources, forcing technicians to spend valuable time searching for information and increasing the likelihood of errors and inconsistent maintenance practices.

Solution: To improve accessibility and knowledge retention, I consolidated all maintenance procedures and reference materials into a single, centralized learning experience. Recognizing that technicians often accessed training on mobile devices in the field, I incorporated AI-generated voiceovers to deliver content audibly, reducing the need to read lengthy text on smaller screens.

To ensure meaningful engagement with the training, I implemented completion-based navigation using triggers within Articulate Storyline. Learners were required to view and listen to all course content before progressing, addressing a common challenge where technicians attempted assessments without first reviewing the instructional material.

To further enhance learner engagement, I personalized the experience by using JavaScript to retrieve each learner’s first name directly from the Learning Management System (LMS) and dynamically display it throughout the course. For environments without LMS integration, learners are prompted to enter their name on the introductory screen, enabling the same personalized experience regardless of delivery platform.

The full course which contains a final quiz to test the user’s understanding of the content, which must be passed with at least 80%, so that legally the company can prove the user’s competency.

The player for the course contains downloadable resources, a full-screen icon for easier viewing on the user’s device, and a way to control the course’s volume.

Tools Used: Storyline 360, Adobe Photoshop, AI Voiceovers, Published within a Learning Management System. (LMS)